Telephone:  1 410 363-4432

International:  001 410 363-4432

Fax: 410 970-4529

Hospital support services

The Workplace Trauma Center is a leading provider of crisis management and training services for business industry and government. Our Chief Executive Officer Dr. Richard J. Ottenstein is recognized as an international expert in the field of workplace trauma. He has developed some of the approaches in supporting employees that are used throughout the world. Although Dr. Ottenstein maintains a busy training schedule, he still responds to many incidents personally. Dr. Ottenstein has assembled a team of highly trained crisis managers who are passionate about the work they do.

Our crisis managers are located throughout the United States and in numerous countries throughout the world. Our goal is to provide the most appropriate crisis responder(s) who are geographically closest to your place of business.

Our Management Team:

Richard J. Ottenstein, Ph.D., CEAP, CTS, Chief Executive Officer
Richard J. Ottenstein
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Dawn Hammerbacher, B.A.
Dispatch Coordinator

Our Team Coordinators:

Richard J. Ottenstein, Ph.D., CEAP, CTS, Licensed Psychologist                                                   Chief Executive Officer

An expert in workplace violence, Dr. Ottenstein has provided training and support to many corporations and governmental agencies. These programs range from comprehensive workplace violence initiatives to development, training and support of threat assessment teams, threat mitigation services and armed robbery and bank robbery survival skill training. 

Dr. Ottenstein has over 40 years experience in the mental health field, and 30 years experience providing workplace training and intervention services. Dr. Ottenstein is a licensed Psychologist, a Certified Employee Assistance Professional, a Certified Trauma Specialist and a member of the faculty of the International Critical Incident Stress Foundation (ICISF). Dr. Ottenstein developed a course titled "Corporate Crisis Response: Critical Incident Stress Management in the Workplace" which is offered by the ICISF on their international conference circuit.  He was also the director of the Occupational Crisis Management Certifcation Program at the Open University of Malaysia in Kuala Lumpur, Malaysia.  He provides crisis and wellness training for numerous Employee Assistance Programs, professional organizations, government agencies and private business.  He is co-author of a book entitled:  "More Good Words:  Grief in the Workplace".  He has published numerous articles in professional journals and other publications.

In addition to his services to business and government, Dr. Ottenstein is a former Chair of the Central Maryland Chapter of the American Red Cross Disaster Mental Health Team and has served with the Red Cross on numerous national.International and local disasters. He is also a volunteer and founding member with the Carroll County, Maryland Fire Department Critical Incident Team and is the clinical coordinator of that team.

Dr. Ottenstein has provided crisis intervention training internationally including the Republic of Fiji Military Forces, The Royal Fiji Police, the National Fire and Prison Services of Fiji, the Hawai'i Police Department, critical Incident teams in Northern Ireland and the Republic of Ireland, Trinidad EAP providers, Crisis response teams in Singapore, the Ontario, Canada Psychological Association, and at national conferences for the Employee Assistance Professional Association (EAPA) and the American Mental Health Counselors Association and the National Safety Counsel.

Following the events of September 11, 2001, Dr. Ottenstein and his Workplace Trauma Center Staff provided support to over 50 corporations including on-site evaluation and support for construction workers involved in rescue and recovery at The World Trade Center and The Pentagon.

Dr. Ottenstein served as a Manager of Mental Health Services for the American Red Cross in Mississippi and Alabama following the devastating effects of Hurricane Katrina. In February 2007 Dr. Ottenstein and his staff provided support in Iraq and Jordan to workers of a non governmental organization providing peace building efforts in Iraq. In 2008 he provided support for the Tsunami Recovery Project in Indonesia, Sri Lanka, the Maldive Islands and Thailand.  Following the Haitian Earthquake of 2010 Dr. Ottenstein led a mental health team working at the Project Medishare field trauma hospital in Port Au Prince.  He serves as the primary on-site support provider to the U.S. National Transportation Safety Board (NTSB) crash investigation teams through their Employee Assistance Program.

Dr. Ottenstein has also provided training and support to many hospitals and social service agencies throughout the United States and abroad.

Tom meany

Tom Meany, MA, Regional Coordinator

Tom Meany has over 30 years of experience in the field of mental health and twenty-five years with the New York State Office of Mental Health as a Psychologist and Administrator working both in and outpatient services. For the past nine years he has provided workplace violence consultation, trauma training and intervention services for business and industry

Tom headed a nationwide Critical Incident response team for Kemper National Services. He developed a training manual and trained 52 professionals for three years, coordinating over 200 CISM interventions. He has authored several articles on traumatic stress for business and industry trade publications. As northeast regional coordinator for The Workplace Trauma Center he has done unique customized crisis intervention training for regional bank managers for a nationwide bank as well as crisis support for many corporations. He provided certified trauma training for mental health professionals prior to their work at Ground Zero and has provided multiple crisis responses and training for corporate businesses, industrial and retail company's employees moving back into the World Trade Center area.

in addition to providing crisis management consultation. As vice president and mental health coordinator of a local CISM team he has provided services for the FDNY, local hospitals and EMS personnel. Tom has provided crisis response, crisis management consultation, workplace violence consultation, and certified trauma training to business, industry, government agencies, EAP's, HR personnel, crisis responders, and mental health professionals. Additionally Tom provides ongoing weekly consultation services for the developmentally disabled community at residences and at day hab programs.


Erich Bonny, LCSW-C, Regional Coordinator

Erich Bonny is a Licensed Clinical Social Worker with a Masters degree in Clinical Applications.  He has over 30 years experience in the mental health field poviding services in both inpatient and outpatient settings.  These approaches have included crisis intervention, evaluation and treatment in hospital emergency rooms.  As founder and therapist with Cedar Ridge Counseling Centers, he has continued to provide specialized clinical services for the young and old since 1997.  His creative training approaches have been provided in both national and international settings.  Current specialties in clinical interventions include Complex Post Traumatic Stress Disorder and Trauma Survival.
Erich has provided critical incident services to the private and public sector for over 20 years.  This included being a network manager, clinical supervisor and account coordinator over multiple businesses in a national Employee Assistance Program.  Crisis response interventions include:  crisis management consultation; behavioral risk assessment; return to work evaluation; employee impact determinations and corporate follow-up considerations.  He has covered a wide range of traumatic incidents affecting employee settings.  He has provide a variety of corporate trainings to address business and employee wellness concerns.

Roberta Cohen, LCSW-C, CMC, CEC, PCC                                                                             Regional and International Coordinator, Spanish Language Coordinator

Roberta has over 25 years experience in providing crisis, trauma and critical incident response.  After receiving her M.S.W. at Michigan State University, Roberta worked at Emrgency Service of Genesee County Community Mental Health in Flint, Michigan, providing crisis intervention and management services to the community at large.  After relocating to Texas, Roberta directed a similar walk-in emergency clinic for the Chicano Training Center, serving Houston's Hispanic, Spanish speaking population.
Over the last decade, Roberta became a Regional and International Coordinator for the Workplace Trauma Center.  She has trained with Dr. Ottenstein on his pre-incident Armed Robbery Training and has traveled for The Workplace Trauma Center as far as Iraq and Jordan to provide crisis support. She has also provided crisis support in Afghanistan.  Roberta Provides crisis sevices in both English and Spanish.
Roberta is a Licensed Clinical Social Worker (LCSW in Texas and holds a Certificate of Specialized Training in Workplace and Industrial Applications from the International Critical Incident Stress Foundation.  She is also a Certified Mentor Coach (CMC), a Certified Executive Coach (CED) and is credentialed by the International Coach Federation as a Professional Certified Coach (PCC).  In her work as an Executive Coach, she has worked with organizations on leadership and organizational culture development with a special emphasis on leadership through crisis and business disruption, business continuity stategies and pre-incident strategic planning.

Tanisha Holmes, MA, LCPC, CEAP, SAP                                                                                           Regional and International Coordinator

Tanisha holds a Masters of Arts degree in Counseling Psychology.  Shes is a Licensed Professional Counselor, Certified Employee Assistance Professional and a certified Department of Transportation Substance Abuse Professional.

Tanisha has responded to a variety of traumatic incidents including high profile cases impacting employees, businesses and government agencies.  She provides Employee Assistance counseling and consultative services to local and international clients, businesses, military personnel and government agencies.  Some of the frequent EAP services include crisis response, corporate downsizing an business and personal wellness trainings.  

Tanisha also provides critical incident stress management services, crisis and management consultation, grief support and substance abuse assessments.


Fred Nastri, LCPC, Regional Coordinator

Fred is a Licensed Clinical Professional Counselor.  He is retired after 37 years of work in Criminal Justice.  Fred was a Police Officer for ten years in Hagerstown, MD.  He then worked in Psychological and Security Operations for Public Safety and Corrections.  He earned is Masters degree in 1984 in Human Sciences/Psychology from Hood College.

Fred maintains a private counseling practice, provides corporate crisis support and wellness and stress management training.  He also teaches at Hagerstown Community College where his has taught for 35 years in Psychology and Sociology. 

Fred has also been a long time sports official in Basketball, Baseball and Softball.


John Caruso, MSW, LCSW-C  Regional Coordinator

John has over 15 years of experience providing direct care in the field of mental health (inpatient, outpatient, emergency room and private practice).  In addition, he has over twenty years working as a fire fighter, Emergency Medical Technician and a critical incident stress management provider with the Howard County, Maryland Division of Fire/Rescue.  In private practice, he maintains a focus on providing cognitive behavioral therapy as a symptom management tool for trauma and PTSD related diagnoses.  As a member of The Workplace Trauma Center team, he has provided a variety of services to contracted organizations from critical incident response, bank robbery response, grief support and corporate downsizing.

John is an approved trainer through the International Critical Incident Stress Foundation.  John was instrumental in redeveloping the Howard County Fire/Rescue Critical Incident Team.  He led a team of Howard County Fire/Rescue personnel to the Washington D.C. Naval Yard and the Columbia Mall following high-profile, large-scale incidents.

Diane Soronson, LCSW-C, Team Coordinator

Diane is a Licensed Clinical Social Worker with nearly thirty years clinical experience. She has been involved with The Workplace Trauma Center since it's inception in 1999. As an integral part of the WPT team she has assisted in Corporate interventions ranging from homicides, illness, death, downsizing, bank robberies, industial and construction accidents. Following the events of September 11, 2001, Diane served many corporations in the Washington, D.C. metropolitan area.

Sally Stuber, MA, Team Coordinator

Since 1999, Ms. Stuber has provided extensive crisis response for the Workplace Trauma Center. She has responded to Fortune 500 companies, small private enterprises, school districts and hospitals. Traveling across the United States she has responded to incidents such as armed robbery, murder, terrorism, suicide, assault and industrial accidents She also works with management on the corporate-wide effects of critical incidents.

Ms. Stuber is also a volunteer with the American Red Cross Disaster Mental Health Team and Disaster Action Team. She has been awarded the Red Cross' highest possible volunteer award, the Clara Barton Award, for outstanding service. . She has served with the Red Cross on both national and local disasters such as 9/11, Hurricane Katrina and local fires. She is trained through the Red Cross as a responder to airline crisis. Ms. Stuber also serves as clinical director on the Carroll County, Maryland Fire Department Critical Incident Stress Management Team. Prior to serving as a crisis responder Mrs. Stuber was a private clinician.

The Workplace Trauma Center has many other responders both nationally and internationally.  Because we consider our list of responders proprietary they are not all listed here.